FAQ

1. WHAT IS WEPNƎR’S SHIPPING POLICY?

 

After your payment is completed via the PayFast portal you will receive an email from our system confirming that your order has been placed.  All items are made to order and will take 7-10 business days to be delivered. Once an order has been placed you will be notified along with your tracking number. Orders are delivered to the address that customers provide in the order form. A R150.00 flat rate is charged for standard delivery nationwide (South Africa only).

 

2. HOW LONG DOES IT TAKE FOR ORDERS TO BE DELIVERED?

 

All items are made to orderA and will take 7-10 business days to be delivered. Once an order is placed you will be notified. Once your ordr has been shipped you will receive a tracking number. All order are shipped via 'The Courier Guy'.

 

3. WHAT IS WEPNƎR’S RETURN POLICY?

 

We will gladly accept returns or exchanges within 7 days of the delivery date. NO RETURNS OR EXCHANGES ON SALE ITEMS. Returns will be refunded however the shipping cost is non-refundable. Returns or exchanges must be in original condition with the swing tags still attached and in the original packaging. Returns or exchanges will be collected via our courier service. We will contact you about collections so that you can anticipate the courier’s arrival. Refunds will be processed once the returns have been checked to make sure they are in their original condition. Refunds will be processed on the 8th of every month. It will take 2 - 3 business days to reflect in your account.

 

4. WHAT IS WEPNƎR’S SIZING GUIDE LIKE?

 

Our sizing guide can be downloaded on any product page under the product description. If there is a problem with downloading or viewing the sizing chart please contact WEPNER under the ‘General Enquiries’ FAQ.

  

5. WHY CAN’T I REGISTER?

 

If you are having difficulty registering your account online, please note that you can still order without an account. If you require further assistance with registering online, please feel free to contact us on info@wepner.store for support.

 

6. DOES WEPNER HAVE PHYSICAL STORES?

 

 No.

 

7. GENERAL ENQUIRIES

 

For all enquiries or assistance please mail info@wepner.store

 

8. PRIVACY POLICY

 

This Privacy Policy describes how wepner.store collects, uses and discloses your personal information when you visit or make a purchase from the site. When you visit the site, we collect certain information about your device, your interaction with the site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

Collecting Personal Information

 In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what personal information we collect and why.

 

Device Information

• Examples of personal information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
• Purpose of collection: To load the site accurately for you, and to perform analytics on site usage to optimize our site.
• Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
• Disclosure for a business purpose: Shared with our processor Woocommerce and our technology service providers.

 

Order Information

• Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).
• Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk/fraud and when in line with the preferences you have shared with us; provide you with information or advertising relating to our products or services.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our processor Shopify and our service providers.

 

Customer Support Information

• Examples of personal information collected: Types of customer queries and customer communications
• Purpose of collection: To provide customer support.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our service providers.

 

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

 

• We use Shopify to power our online store. 
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive or to otherwise protect our rights.
• We also may share your shopping behaviour with our service providers and technology products we license in order to bring you the best customer experience.

 

Behavioural Advertising

 As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 

• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We also utilize service provided by Facebook advertising services to provide targeted ads on their social media platforms.

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Using Personal Information

 We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillments of your order and keeping you up to date on new products/services/offers.

 

Lawful Basis

 Pursuant to the Protection of Personal Information Act (“POPI Act”), if you are a resident of the Republic of South Africa, we process your personal information under the following lawful bases:

 

• Your consent;
• The performance of the contract between you and the site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

 When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic Decision-making

If you are a resident of the RSA , you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

 

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Woocommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

 

Services that include elements of automated decision-making include:

 

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Selling Personal Information

 Our Site does not sells personal information.

 

POPI Act

If you are a resident of the RSA, you have the right to access the personal information we hold about you, to port it to a new service and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@wepner.store Your personal information will not be shared outside the borders of the Republic of South Africa.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@wepner.store

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://popia.co.za/