FAQ

1. WHAT IS WEPNƎR’S SHIPPING POLICY?

After your payment is completed via the PayFast portal you will receive an email from our system confirming that your order has been placed. All items are made to order and will take 15 business days to be delivered. Once an order has been placed you will be notified along with your tracking number. Orders are delivered to the address that customers provide in the order form. A R150.00 flat rate is charged for standard delivery nationwide (South Africa only).

2. HOW LONG DOES IT TAKE FOR ORDERS TO BE DELIVERED?

All items are made to orderA and will take 15 business days to be delivered. Once an order is placed you will be notified. Once your ordr has been shipped you will receive a tracking number. All order are shipped via 'The Courier Guy'.

3. WHAT IS WEPNƎR’S RETURN POLICY?

We will gladly accept returns or exchanges within 7 days of the delivery date. NO RETURNS OR EXCHANGES ON SALE ITEMS. Returns will be refunded however the shipping cost is non-refundable. Returns or exchanges must be in original condition with the swing tags still attached and in the original packaging. Returns or exchanges will be collected via our courier service. We will contact you about collections so that you can anticipate the courier’s arrival. Refunds will be processed once the returns have been checked to make sure they are in their original condition. Refunds will be processed on the 10th of every month. It will take 2 - 3 business days to reflect in your account.

4. WHAT IS WEPNƎR’S SIZING GUIDE LIKE?

Our sizing guide can be downloaded on any product page under the product description. If there is a problem with downloading or viewing the sizing chart please contact WEPNER under the ‘General Enquiries’ FAQ.

5. WHY CAN’T I REGISTER?

If you are having difficulty registering your account online, please note that you can still order without an account. If you require further assistance with registering online, please feel free to contact us on info@wepner.store for support.

6. DOES WEPNER HAVE PHYSICAL STORES?

No. We currently stock The Space in Rosebank, Johannesburg.

7. GENERAL ENQUIRIES

For all enquiries or assistance please mail info@wepner.store

8. PRIVACY POLICY

This Privacy Policy describes how wepner.store collects, uses and discloses your personal information when you visit or make a purchase from the site. When you visit the site, we collect certain information about your device, your interaction with the site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Collecting Personal Information

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what personal information we collect and why.

Device Information

Examples of personal information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Purpose of collection: To load the site accurately for you, and to perform analytics on site usage to optimize our site.
Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: Shared with our processor Woocommerce and our technology service providers.

Order Information

Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).
Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk/fraud and when in line with the preferences you have shared with us; provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Shopify and our service providers.

Customer Support Information

Examples of personal information collected: Types of customer queries and customer communications
Purpose of collection: To provide customer support.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our service providers.

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive or to otherwise protect our rights.
We also may share your shopping behaviour with our service providers and technology products we license in order to bring you the best customer experience.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillments of your order and keeping you up to date on new products/services/offers.

Lawful Basis

Pursuant to the Protection of Personal Information Act (“POPI Act”), if you are a resident of the Republic of South Africa, we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Selling Personal Information

Our Site does not sells personal information.

POPI Act

If you are a resident of the RSA, you have the right to access the personal information we hold about you, to port it to a new service and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@wepner.store Your personal information will not be shared outside the borders of the Republic of South Africa.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@wepner.store